Add your items to the cart, then follow the checkout steps. Your order becomes final after payment confirmation.

Write to us as soon as possible at contact@ivaree.com with your order number. We will let you know what is still possible depending on the preparation status of your package.

No, we do not offer gift wrapping.

By email, at contact@ivaree.com. We respond from Monday to Friday, excluding public holidays. All contact details are available on the Contact page.

Yes, standard delivery is free, with no minimum purchase required. Certain remote destinations or express options may be subject to specific conditions, which will be indicated at checkout.

Your order will be prepared and handed over to the carrier within 24 to 72 business hours after payment validation, as an estimate. Weekends, public holidays, and periods of high activity may extend this timeframe.

Allow approximately 10 business days after shipping, for reference only. This timeframe may vary depending on the country, the carrier, and customs inspections. Details are available in our shipping policy.

We deliver to mainland France, European Union countries, and internationally where delivery to the destination country is possible. Outside the European Union, any applicable customs duties and local taxes remain your responsibility.

When the carrier provides a tracking number, we send it to you by email.

You have 30 days from receipt of your order to request a return. This commercial period includes your 14-day legal right of withdrawal.

Returns are accepted only after prior written approval from IVAREE. Before sending anything, email your request to retour@ivaree.com (you can use the return request form). Once you have received approval, send your items to: IVAREE – Returns Department, c/o Relais Pickup Station de la Patte d’Oie, 100 rue Édouard Isambard, 27120 Pacy-sur-Eure, France. Parcels sent without prior approval are not accepted. Keep your proof of postage and your tracking number. For a legal withdrawal, any written statement clearly expressing your decision is also accepted. Details in the refund policy.

Yes, for a simple change of mind, return shipping costs are your responsibility. In the event of a picking error or a defect attributable to IVAREE, they are covered by us. Details can be found in our returns policy.

The refund will be issued within 10 calendar days of receipt of the return package, using the same payment method as used for the purchase, unless expressly agreed otherwise at no extra cost. This commitment applies without prejudice to your statutory rights. The refund includes the price of the returned items and the applicable standard delivery charges, in accordance with the refund policy.

Yes, subject to availability and under the same conditions as a return. Sending back the item alone does not trigger the shipment of a new one: please specify your exchange request by email.

Write to retour@ivaree.com with your order number, a precise description, and photos. The legal guarantees of conformity and against hidden defects apply.

Consult our size guide, then the product page, which specifies the fit of the item. If a specific recommendation exists for a model, it is indicated directly on its page.

Place your foot on a sheet of paper, heel against a wall, and measure the distance from the heel to your longest toe. Refer to this length in the size chart in the size guide.

On its product page: the material, the fit, and care instructions are indicated for each item.

Leather and suede for shoes, knits and woolens for winter. Discover our Leather and Suede selections.

Follow the care instructions provided on the product page. They depend on the material: smooth leather, suede, and knit fabric are not cared for in the same way.

We accept: bank card (CB, Visa, Mastercard, American Express), Apple Pay, Shop Pay, PayPal and Klarna. Apple Pay is only displayed on compatible devices.

Yes, transactions are secured by the payment providers used by Shopify. IVAREE never stores your banking information.

In euros, all taxes included where VAT is applicable. The price billed is the one displayed at the time of order confirmation.

Simply follow the steps provided at checkout. If you have a customer account, it allows you to retrieve the information accessible from your personal space.