Shipping policy
Last updated: October 20, 2026
IVAREE ships its orders within France, to European Union countries and internationally where delivery to the destination country is available.
1. Free delivery
Standard delivery is free on www.ivaree.com. No minimum amount is required: standard delivery costs are covered by IVAREE and shown as €0 at checkout. Some remote destinations or express options may be subject to specific conditions, shown at checkout.
2. Delivery areas
- mainland France;
- European Union countries;
- internationally, subject to logistical feasibility.
3. Order processing
Orders are prepared and handed over to the carrier within an indicative period of 24 to 72 business hours after payment is confirmed. Weekends, public holidays and busy periods may require additional time.
4. Delivery times
The estimated delivery time is approximately 10 working days after dispatch, as an indication. It may vary depending on the destination country, the carrier, busy periods and customs checks, without prejudice to the rights granted to consumers by law.
5. Order tracking
When a tracking number is provided by the carrier, it is sent to the customer by email.
6. Delivery address
The customer is responsible for the accuracy of the information provided. In the event of an error attributable to the customer (incomplete address, incorrect postcode, parcel not collected…), re-shipping costs may be charged.
7. Customs, taxes and international fees
Outside the European Union, customs duties, local taxes or import fees may be charged by the destination country and are borne solely by the customer.
8. Returns and return costs
The direct cost of returning the goods is borne by the customer in the event of a change of mind or withdrawal. This rule does not apply to a defective or non-conforming product or an error attributable to IVAREE: return costs are then covered by IVAREE.
Returns are accepted only after IVAREE’s prior written approval. Before sending anything, e-mail your request to retour@ivaree.com (you can use the return request form). Once you have received approval, please send the items to the following address: IVAREE – Service retours, c/o Relais Pickup Station de la Patte d’Oie, 100 rue Édouard Isambard, 27120 Pacy-sur-Eure, France. Parcels sent without prior approval are not accepted and may be returned to you. To exercise your legal right of withdrawal, you may also send any other written statement clearly setting out your decision, without having to use this template; the returns department’s approval then simply confirms that your request has been registered and sets out the return arrangements. See the Refund policy for return periods and conditions.
The refund is made within 10 calendar days of receiving the returned parcel, using the same means of payment as used for the purchase, unless you expressly agree to another means at no cost. This commitment applies without prejudice to your legal rights. See the detailed terms in the refund policy.
9. Contact
IVAREE customer service: contact@ivaree.com